Job Description

SUMMARY

The Franchise Business Consultant is a key member of the Franchise Support team, serving as a trusted advisor to new franchise owners and their leadership teams. This role provides coaching, training, and operational guidance to help new franchise owners build successful, profitable businesses while maintaining brand standards. As the primary support resource for an assigned portfolio of franchise owners, the Franchise Business Consultant works closely with owners to identify opportunities, address challenges, and implement best practices that drive growth and performance. Success in this role requires strong relationship-building skills, business acumen, and the ability to influence and motivate others. The Franchise Business Consultant plays a direct role in franchisee success and is accountable for supporting owners in achieving their business goals and maximizing the overall success of their FirstLight Home Care locations.

ESSENTIAL DUTIES

Essential job duties include the following items. Other duties must be performed as necessary or assigned.

▪ Coach, counsel and guide franchisees to enable business growth in key performance metrics such as hours per week (HPW), revenue, client count, revenue growth, and all ongoing operational and financial metrics to meet or exceed new and existing owner growth targets established by franchisor.

▪ Implement the franchise operating system in all areas with every owner to grow brand consistency and apply the practices of the Operations Manual for all FirstLight entities.

▪ Establish and lead sales and operational expertise for designated owners to ensure execution of and adherence to FirstLight Home Care system protocols, tools, processes, and approach is fully implemented and maximized always.

▪ Leverage expertise of internal technology offerings to contribute to ongoing support of franchise owner and systems adoption.

▪ Drive results meeting or exceeding business plan as defined by individualized goal design and key performance indicators (KPI) each operating year.

▪ Conduct site visits; provide individualized business consult with focus on business growth, achieving goals and brand standards.

▪ Serve as a first point of contact (POC) and liaison for franchise owners and operators; delegate support needs and operational inquires to respective department and subject matter experts for in-depth assistance and problem resolution.

▪ Provide direct and timely response to franchise inquiries on matters related to business operations including but not limited to accounting and finance, client care services, licensure and state regulatory requirements, technology and application platforms, sales, etc., via email, telephone, and intranet system.

▪ Support and collaborate with the FirstLight Home Care Corporate Team and Franchise system on tasks, responsibilities, and special projects involving franchise business operations.

▪ Facilitate region workshops, state meetings and business reviews as needed.

QUALIFICATIONS

To perform this job successfully, the individual in this position must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the minimum knowledge, skills and ability required.

• Bachelor’s degree (B. A.) or equivalent years of college course work completion in Business Administration, Healthcare Administration, Public Health or related area of study; would prefer related business development, business ownership, or franchise support in the home care, senior care industry at a director level or above; or equivalent combination of education and experience.
• Proficiency with Microsoft Office and Google Suite platform.
• Proficiency in Client Relationship Management System, scheduling systems, and QuickBooks Desktop and or Online preferred.
• Proficiency in Applicant Tracking Systems and or Human Resource Information Systems (HRIS) preferred.
• Multi-state, multi-unit operations, management, or business ownership experience in home care, senior care, or home health care industry preferred.
• Esteemed at building and fostering successful relationships with stakeholders.
• Proven track record of working independently to meet or exceed business goals.
• Experience meeting challenges to grow a business working through others and the demonstrated creativity to drive business growth.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers, handle, or feel objects, tools or controls. The employee is occasionally required to stand; walk; sit; reach with hands and arms. The employee may occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this position include close vision, distance vision, peripheral vision, and the ability to adjust focus. The noise level in the work environment is usually moderate. For positions requiring travel, employees must have the ability to operate a motor vehicle or navigate public transportation, remain mobile in various environments (e.g., client sites, conference venues), and carry professional materials or equipment (e.g., laptops, presentation kits) while in transit. Travel no more than 50%.

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