Job Description

Job Description

Job Description

UPMC Presbyterian is looking for a PC Consultant Intermediate to join their team, this position will be 100% onsite.

Description:  
Under management and more senior members of the team, the PC Consultant – Intermediate will provide day to day support for the UPMC community end user computing devices.  This includes device deployment, printer support, imaging, peripheral troubleshooting, or clinical workstation support.

Responsibilities:

• Provide service to ISD client community, patients, families and visitors, while protecting the integrity and confidentiality of all data and information through physical and electronic measures.
• Assist with relocating standard desktop computers and devices within the UPMC end user community.
• Provides second level support for Help Desk requests and coordinates with UPMC personnel and vendors to resolve issues.
• Follow procedures for documentation of PC Support services to the UPMC end user community.  Update all project management and time tracking tools accordingly.
• Responsible for demonstrating appropriate, clear, concise, and effective written and oral communications in all interactions to build relationships and accomplish day to day work and projects.
• Responsible for continuous self-study, training, and seeking out opportunities to broaden scope to stay up to date with industry and organizational trends. Seeks feedback from management for development and effectively incorporates feedback into work and behaviors. Performs in accordance with system-wide competencies/behaviors. Performs other duties as assigned.

Qualifications:

• Typically requires 2+ years of experience in desktop support or end-user computing support.
• Must be willing and able to report to work at various UPMC facilities.
• Ability to perform advanced IT procedures and protocols.
• Ability to lift 50 pounds and navigate the UPMC campus, including walking between facilities.
• Additionally, this position is required to maintain 24 hours per day, 7 days per week stand-by status only during assigned rotation period. The frequency varies based upon the number of colleagues in the rotation.

Licensure, Certifications, and Clearances:  

• Act 34

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