Job Description

Overview We are seeking a Trust & Safety Operations Specialist to support content operations, moderation, policy, and AI-enabled safety features for a community-focused platform. This role will help ensure safety features are accurately configured, effectively utilized, and delivering the right information to the right users. Why This Role Is Interesting Work at the forefront of using AI to improve community safety. Help shape how safety-related information is evaluated and delivered to communities. Join a collaborative, nimble team with opportunities to take ownership and improve processes. Gain experience with AI-assisted workflows, automation, and third-party partnerships. Core Responsibilities Monitor and evaluate safety-related information, including events such as wildfires. Determine appropriate geographic areas for safety features based on available information. Follow established SOPs to ensure accurate and consistent operational decisions. Support content operations, moderation, policy, and feature-related workflows. Identify opportunities to automate manual processes and help implement workflow improvements. Work with AI-enabled features to ensure information is accurate, appropriately targeted, and functioning as intended. Support escalation processes and communicate issues requiring additional attention. Help document and improve operational processes and workflows. Required Qualifications Bachelor's degree in any field. 3+ years of experience in trust & safety operations, community operations, crisis communications, or a related field. Comfortable working with AI-assisted workflows and escalation processes. Experience with process documentation, workflow design, or operations automation. Strong judgment, attention to detail, and ability to follow established procedures. Ability to work collaboratively while independently managing operational responsibilities. Preferred Qualifications Experience in emergency management, public safety dispatch, 911, or crisis center operations. Experience supporting third-party API integrations or external partners. Background in safety, wellness, or community-focused operations. Top Skills Trust & Safety / Community Operations AI-Assisted Workflows & Process Automation Crisis/Safety Operations & Escalation Work Environment Monday–Friday, approximately 9:00 AM–5:00 PM. Potential for weekend coverage, though no regular overtime or holiday schedule is expected. Collaborative environment with a significant portion of the role following established SOPs. Opportunities to contribute to automation and process improvement initiatives. Success in This Role Success is demonstrated through accurate and consistent execution of safety operations , effective use of AI-enabled features and workflows, and the ability to identify opportunities to improve or automate processes while ensuring critical information reaches the appropriate users. #J-18808-Ljbffr

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