Job Description

Executive Housekeeper

Come join the A&R team at one our award winning hotel properties in the Gulf Shores / Orange Beach market.

A&R Hospitality Management operates 21 hotels throughout the United States, totaling approximately 1,800 rooms and over $150 million in assets. The company partners with premium brands such as Marriott, Hilton, IHG, and Wyndham, as well as independent brands in six competitive markets.

Scope Of Work

The Executive Housekeeper is responsible for overseeing all housekeeping operations to deliver excellent Guest experience while evaluating guest satisfaction and setting department targets and objectives.

Responsibilities

• Oversee Housekeeping Operations.
• Oversee Laundry Operations
• Evaluate Guest satisfaction levels and monitor trends with a focus on continuous improvement.
• Ensure everyone in the department is trained and utilizing brand operating system on a daily basis.
• Operate within departmental budgets through effective stock and cost controls and well managed schedules.
• Set departmental targets and objectives, work schedules, budgets, and policies and procedures.
• Inspect, regularly, all fixtures, fittings, and appliances to ensure compliance with standards and take action as necessary to conform to standard.
• Monitor the appearance, standards, and performance of the Housekeeping/Laundry Team with an emphasis on training and teamwork.
• Ensure team members have an up-to-date knowledge of all room categories and amenities.
• Maintain good communication and work relationships in all hotel areas and with external customers and suppliers.
• Ensure staffing levels cover business demands.
• Ensure ongoing training.
• Ensure communication meetings are conducted and post-meeting minutes generated.
• Manage staff performance issues in compliance with company policies and procedures.
• Recruit, manage, train, and develop the Housekeeping/Laundry team.
• Competent in property management systems.
• Assist other departments wherever necessary.
• Follow and adhere to all standards and regulations set forth by brand requirements and as directed by management.
• Be a Brand Ambassador of A&R's Culture, Mission, and Values.
• Ensures all guests are treated in an efficient and courteous manner and that all Company standards are applied.
• Other duties as assigned.

Qualifications

• Housekeeping/laundry experience in the hotel/leisure/retail sector in a managerial or supervisory capacity.
• A successful track record of managing a large team.
• A high school certificate or equivalent.
• High level of commercial awareness and cost control capabilities.
• Previous experience of managing a department and Profit and Loss account desirable.
• Excellent leadership, interpersonal and communication skills.
• Committed to delivering high levels of customer service.
• Excellent grooming standards.
• Flexibility to respond to a range of different work situations.
• Proficiency, at an intermediate level, with computers and computer programs, including Microsoft Office.
• Strong organizational, budget management, and problem-solving skills.
• Strong communication skills.
• A passion for delivering exceptional levels of guest service.
• Must be willing and able to work a varied schedule that may include early morning, evening, night, and weekend shifts.
• Ability to work in a fast-paced, high-pressure environment.
• Ability to perform job functions with attention to detail, speed, and accuracy.
• Ability to move throughout the hotel (standing, walking, kneeling, and bending) for extended periods of time.
• Professional and ethical.
• Excellent customer service skills.
• Quick learner and hard worker.
• Must be a team player and be able to work independently.

Working Conditions

• Must be able to use body members to work, move or carry objects or materials.
• Must be able to stand for periods of time.
• Ability to lift to 25 lbs.
• Ability to make repeated and continued movements of the shoulders, elbows, and hands (below waist and overhead movements).
• Must be able to lift, push, and pull a moderate weight frequently.

A&R Group provides equal employment opportunities to all employees and applicants for employment without regard to race, color, ancestry, national origin, gender, sexual orientation, marital status, religion, age, disability, gender identity, results of genetic testing, or service in the military. Equal employment opportunity applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation, and training.

To ensure equal employment opportunities to qualified individuals with a disability, A&R Group will make reasonable accommodations for the known disability of an otherwise qualified individual, unless undue hardship on the operation of the business would result. Employees who may require a reasonable accommodation should contact the Human Resources Department to begin the ADA interactive process.

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